Last updated: 15 May 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Nofoze and the provision of gardening services booked through it. By placing an order or otherwise using this website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
This website is operated by Nofoze ("we", "us", "our"), a gardening services provider based in the United Kingdom.
For any question relating to these Terms, an existing booking, or your personal data, please contact us using the details above.
Gardening services may be requested through our website by submitting a booking request, selecting the desired service, and providing the relevant details (such as address, preferred date and scope of work). A booking request is an offer to purchase services on these Terms.
No contract exists between you and Nofoze until we send you a written confirmation, whether by email or other agreed means, accepting your booking. We reserve the right to decline any booking request, for example where the requested service is outside our operating area or availability does not allow it. Where we cannot accept a request, we will inform you promptly and no charge will be made.
It is your responsibility to check that the details in the confirmation are correct and to notify us immediately of any error.
All prices are quoted in pounds sterling (GBP) and, where applicable, are inclusive of any tax required by law at the time of the quotation. The price confirmed in your booking confirmation is the price payable for the described scope of work.
Unless otherwise stated, quoted prices cover labour and the standard equipment required to carry out the agreed gardening service. Additional work requested on site, disposal of unusually large volumes of green waste, or access difficulties not disclosed at the time of booking may incur additional charges, which will be discussed with you before being carried out.
Payment terms will be confirmed at the time of booking and may include payment on completion of the service or in advance, depending on the nature of the work. We accept the payment methods indicated on the website or communicated to you directly. Prices may be revised for future bookings but any change will not affect a booking already confirmed.
If you are a consumer booking our services from a distance (for example via our website or by phone) and did not request the service to be carried out within 14 days, you may benefit from a statutory right to cancel within 14 days of confirming the booking, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you have expressly asked for the service to begin before this period expires, you accept that your right to cancel may be lost once the service has been fully performed, and you may be liable to pay for work already carried out.
To cancel, simply notify us by email at [email protected] or by phone, quoting your booking details. Any sums already paid for services not yet performed will be refunded within a reasonable time.
We may need to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as adverse weather. We will notify you as soon as reasonably possible and offer an alternative date or a full refund of any amount paid for the affected service.
If you are unhappy with the service provided, please contact us at [email protected] with details of your booking and the issue. We will investigate and respond within a reasonable time, and where appropriate offer a remedy such as a repeat visit or partial refund, in line with your statutory rights under the Consumer Rights Act 2015.
We will perform our services with reasonable care and skill. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud, or for any other liability which cannot lawfully be limited or excluded under the laws of England and Wales.
Subject to the above, our total liability arising out of or in connection with a booking, whether in contract, tort or otherwise, shall not exceed the total price paid for that booking. We are not liable for indirect or consequential losses, or for pre-existing conditions of plants, soil or garden structures that were not disclosed to us before the service was carried out.
This website sets only one cookie, named cookie_opt, which stores your cookie consent choice for a period of one year. No analytics, tracking or session cookies are set by this website. Advertising measurement, where applicable, runs only after you have given consent and is limited to the confirmation page shown after a booking.
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Details of how we collect, use and protect your personal data are set out in our separate Privacy Policy. If you have concerns about how your data is handled, you may contact us at the details above, or the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections applicable in your place of residence.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The version published on this website at the time of your booking will apply to that booking.
For any question about these Terms or a booking, please contact: