Privacy Policy

Last updated: 2024

Nofoze ("Nofoze", "we", "us", or "our") is committed to protecting the privacy of visitors to our website and clients who use our gardening services. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Nofoze is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us using the details in the "Contact Us" section below.

1. Who We Are

Nofoze provides gardening services and is based at:

2. Information We Collect Through Our Website Form

Our website includes a contact or enquiry form through which visitors can request information about our gardening services or ask us to get in touch. When you submit this form, we collect the following personal data:

• Name — so we can address you correctly and identify your enquiry.
• Email address — so we can respond to your enquiry and follow up regarding our services.
• Phone number (where provided) — so we can contact you directly to discuss your gardening requirements or arrange a visit.
• Message content — details you provide about the services you are interested in, your property, or specific requirements.

We only collect the personal data that you voluntarily provide through this form. We do not collect any information beyond what is necessary to respond to your enquiry.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — where you have actively submitted the enquiry form and provided your details for the purpose of receiving a response from us.
• Legitimate interests — we have a legitimate interest in responding to enquiries, providing quotes for gardening services, and maintaining good customer relationships, provided this does not override your rights and interests.
• Performance of a contract — where your data is necessary to arrange or deliver gardening services you have requested.

4. How Long We Keep Your Data

We retain personal data submitted through our enquiry form only for as long as necessary to respond to your enquiry, provide a quote, or deliver the requested gardening services. Where no ongoing business relationship is established, we will delete your data within a reasonable period after our correspondence has concluded. Where a service relationship is formed, we retain relevant data for the duration of that relationship and for a period afterwards as required to meet our legal and accounting obligations.

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your information with:

• Staff and contractors of Nofoze who need access to respond to your enquiry or carry out gardening work you have requested.
• Service providers who assist us with essential business operations (such as email hosting), acting only on our instructions and under appropriate confidentiality obligations.
• Regulatory or legal authorities, where required by law.

6. Cookies

Our website sets only one cookie, named cookie_opt, which stores your cookie consent choice for a period of one year. This cookie does not track your browsing activity and is used solely to remember your preference so we do not need to ask again on future visits.

We do not use any analytics cookies or tracking scripts of any kind. Our website does not set session cookies, CSRF tokens, or any third-party analytics or tracking cookies.

Advertising measurement is used only after you have given consent, and only on the confirmation page displayed after you submit our enquiry form. No advertising measurement occurs anywhere else on the site, and none occurs without your prior consent.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data, where applicable.
• Right to restrict processing — to request that we limit how we use your data.
• Right to object — to object to processing based on legitimate interests.
• Right to data portability — to request your data in a portable format, where applicable.
• Right to withdraw consent — where processing is based on consent, at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Nofoze
• 150 Upper Street, London, N4 0AT, United Kingdom
• Email: [email protected]
• Phone: +44 20 8599 8921

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom, at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.